Customer Service

Accuracy

We have taken every care in the preparation of the content of this website.

We have ensured that all products are as described.

We have displayed and photographed the products as accurate as possible.

Should the products not be as described, you are entitled to a full refund.

All measurements are taken at the longest point and are to the nearest centimetre.

The colours of the products have been described as they are. However the actual colours that you may see on your computer monitor may vary to actual product's colour, this will depend on your monitor.

We cannot guarantee that the colour on your monitor will match the actual product.

Please read descriptions and sizes carefully before placing an order.

PLEASE NOTE; when items are described as being 'SHABBY CHIC' this means that they have been distressed to give a worn and faded look. This may mean that there are scratches on the product, or chipped edges. This is all normal and to be expected of 'SHABBY CHIC', the items are not faulty.

Password / Account Security

You as the account holder are responsible for ensuring that your password and account details are kept confidential. We will not be liable for any loss/damage caused by poor security procedures.

Cancellation Rights

Under the distance selling regulations you have the legal right to cancel your order within 7 days of recieving your order.
However any items that have been made to order for you, are excluded from this policy, please check before ordering if you are are unsure about your items.

This website is currently available for use in UK, however if you require shipping to outside of the UK please call us for a quote.

Refunds

All our products are checked throughly, prior to dispatch. However if the products are lost/damaged in transit then they will replaced or you will be offered a refund.

We are confident that our products match the description that we are advertising and are of excellent quality. However should you find that this is not the case, please call/contact us, so we can put this right.

Any products returned for any other reason, [changed mind, not correct size] a refund will be issued, however the buyer would be liable for postage costs,  so these charges will be deducted from the final refund.

Please check all measurements/descriptions before purchase. We ask  that any items returned to us, if you could wrap in the original packaging, to the best of your ability. Should the item be damaged on return, this is you responsibility, so postage insurance is advised.

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