Our delivery service is FREE.. TO MAINLAND ENGLAND no matter if you order 1 item or 21...
This is how it works...
**Delivery times do vary, it can be from 5 days to 14 Working days - it depends on if the item (s) are in stock and your location
For smaller items, like say .. bedside tables or any of our flat packed furniture, delivery would be via a courier that offers a quick service, all insured, but as they are smaller items, they can be sent quicker...we would email you and tell you which day for delivery and they would deliver on that day, should you not be at home, they would try a neighbour or leave in a safe place, like a shed or garage, therefore you wouldn't have to be at home all day waiting...
For larger items, like chest of drawers, dressers etc and fragile items like Mirrors and chandeliers...
**Delivery of in stock large items would take from 5 - 14 working days**
Each order is different and would advise you to contact us if you would like a dedicated have a deadline for delivery. 0115 9869222
You would be called / texted or emailed with day / time, usually a two- three hour time slot, you are given the choice to decline this if you wish and rebook another slot, should it not be suited for you.
On the day, the driver can call you an hour before, so if you still wish to go to work, or have someone else take the delivery in and not hang around all day, this is perfect, rather than waiting all day...
We use just one Man for this service, and assistance would be required at delivery address for some items by the person accepting the delivery, if you would prefer a two man delivery please let us know and we can advise on delivery charges
This Delivery is taken into the hallway or the nearest room for you
This service is available throughout mainland uk and operates Monday - Friday 7am - 7pm.
Delivery is via a Specialised furniture delivery company ensuring that your goods arrive with you safe and sound.
We find that this service is perfect for 95% of our customers, should this not be suitable for you, just give us a call and we can discuss other options with you
We are able to suit deliveries for nearly 99% of customers needs .. we will always try our best.
For some deliveries where customers have a specific day they would like delivery on, we may well have to use a personal delivery service, that may or may not cost alittle more, give us a call to discuss your needs 0115 9869222
Due to excessive cases of fraud against us as a company, we are not able to offer 24/48/72 hours delivery options.
If you are unsure of which option to choose , do give us a call and we can advise which would the best option for your needs and the order that has been placed.
We also offer an assembly service on some of our furniture, should it be needed.
Most of our furniture is fully assembled or needs just minimal assembly.
And most is really quite easy to do!
However before deciding that you need assembly, just give us a call and we can discuss the options with you
Do call us before requesting an assembly service and we can advise if it is needed. Assembly charges start from £30 per item.
OTHER AREAS FOR DELIVERY
We can of course deliver to Scotland and Wales
Most Scottish addresses are £39.95 per order, however this doesn't include postal codes,
KW, ZE, HS, KA, IV
These deliveries will cost more we are afraid. However please note that in Scotland, Wales & The Isles we are only able to offer the doorstep delivery service so therefore you would need help to unload your furniture.
* we are sorry but as from 12th October 2016 we will no longer be delivering to Ireland, due to excessive delivery costs charged by couriers*
We would suggest that you call us 0115 9869222 or email us email@example.com for a quote for these areas.
RETURNS AND OTHER INFORMATION
Should you not require your chosen item after it has been delivered, please inform us within 7 days to return the item. You would need to call us on 0115 9869222 to do this.
The return delivery costs would be payable by yourselves. These are quite expensive, our average delivery cost is £80.00 so please ensure that you check your sizes and style before ordering. If you need any help at all please do call us 0115 9869222
Any items that have been ordered in for you as special order/ made to order, are not valid on this return policy. We do not accept returns on these items so please measure/ consider carefully before ordering.
Order Timescales & Availability
All products are subject to availability.
For Furniture orders, Within 48 working hours of placing your order, you will be informed via telephone or email, the estimated delivery date. We will inform you as soon as possible should an item be out of stock, in this case you would be offered a full refund if you rather not wait for the item to become available.
Usually orders are delivered from 5-15 working days, often sooner. However the time scale is longer should the item be made to order or out of stock. If you would like to know availability before ordering, do give us a call 0115 9869222.